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Job Description

Job Title: Manager, IT
Job Location: Bangalore, India

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world. Visit us at http://jobs.thermofisher.com

· Job Description Summary
The Manager, Information Technology, manages the systems function for a division/business within multiple groups. S/he provides leadership to the IT team within the divisions and coordinate, develop, implement and support IT systems/platforms. Acts as a IT Liaison for business partners to the divisions business leadership team.

Key Responsibilities:
  • Manages CRM Applications closely for Siebel and Salesforce Operations and look over Agile, Enterprise Content Management, Call Center and Sharepoint teams
  • Drives change management, Major Incident Management, service management for all Business applications
  • Collaborate with cross functional IT technical teams and Interface partners for service delivery excellence
  • Acts as a key member of the leadership team for Business Applications
  • Establishes IT as a critical partner with the business functional leaders
  • Determines priorities based on business needs and champions IT enabled business projects/programs with consensus
  • Develops future state IT organization focused on business transformation and process optimization
  • Conceives and delivers areas of leverage across the multiple groups of business
  • Partners with the LSG Group IT and Divisional business counterparts to translate business strategy and plans into an IT roadmap that meets the needs of the divisional business while optimizing the technology investment across the groups
  • Drives IT aspects of key business initiatives in regards to integration of new acquisitions, ERP platforms, regulatory improvements and other projects as they become prioritized
  • Works with shared services and local IT development teams to provide leadership in the implementation and support of company approved application systems
  • Develops yearly IT budgets and assures the schedules met
  • Complies with company’s Global IT Policies & Procedures
  • Performs other duties as assigned

Minimum Requirements/Qualifications:
  • Hands on Experience with Siebel Application as Administrator and SalesForce
  • Knowledge will be additional advantage
  • Manage teams in differnt shifts for supporting the global instances of Applications
  • Experience working in a sales and service organizations
  • Experience working within the Life Science Industry
  • Bachelor’s degree with experience in information technology and a functional discipline of sales operations, customer service, technical service, Call Center and Intranet Applications
  • Experience in a continuous improvement environment with a track record of delivering sustainable business results
  • Demonstrated ability to interact with and gain trust of senior leadership
  • Ability to quickly understand the business need and to translate this to actionable IT solution
  • Experience working in a matrixes organization
  • Experience working with a business leveraging IT shared service
  • Ability to deal with ambiguity and the corresponding capacity to make decisions or recommendations based on potentially incomplete information
  • Strong negotiating and influencing skills
  • Strong project management and ITIL skills and understanding of project management and service management lifecycle
  • Ability to successfully lead projects to completion on time and within budget
  • Strong written and verbal communication skills
  • Strong analytical skills
  • Strong relationship building skills

Non-Negotiable Hiring Criteria:
  • Broad operational IT experience in a large company environment with ITIL processes
  • 8 to 12 years’ experience as an IT manager and leading team in business transformation
  • Strong attention to detail

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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