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Job ID :
46480BR
Location :
United Kingdom - Basingstoke
:
Job Description
  • Process customer orders and schedule agreements to the required Service Level
  • Keeping the customer fully informed on issues affecting service
  • Liaise with other Thermo Fisher Scientific sites within the UK to ensure the timely dispatch of orders
  • Update and maintain all key customer information within SAP and other supporting systems
  • Log and resolve customer queries and complaints, whilst ensuring that departmental processes and procedures are adhered to
  • Liaise with Sales and Marketing to ensure the accurate application of customer pricing and discounts, whilst adhering to the regulatory requirements of Sarbanes Oxley
  • Liaise with Freight Forwarders to ensure prompt delivery of ordered items and to resolve any customer complaints regarding late deliveries and damage to goods
  • Prepare customer quotations
  • Participate in the Continuous Improvement Programme (PPI), contributing to the development and implementation of improvement initiatives within the department and identify process improvements (Kaizens)
  • Fulfil the responsibilities of the position as defined in the Health, Safety and Environmental Policies and associated Codes of Practice. To actively promote Health and Safety awareness of all other employees
  • Carry out any similar duties as directed by the UK Customer Service Team Leader and the Customer Services Manager


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