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Job ID :
59786BR
Location :
Austria - Vienna|Austria - Wien
:
Job Description

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally.

Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase
laboratory productivity.

For our service organization for the ACCS area we are looking for a
Manager Technical Services ACCS (m/w)
Location: Austria, home-office

You will lead a highly-responsive, well-trained, cost effective Regional Field Service Team to help us support and differentiate our products in the ACCS marketplace. Additionally, you will provide leadership for and perform yourself on-site service and repair of highly complex and fully integrated diagnostic automation systems used in hospitals and private laboratories.

Duties include but are not limited to:

  • Manage and actively participate in the Field Service activities related to the assigned territory.
  • Ensure timely and high quality service deliveries to our customers which exceed their expectation.
  • Delight customers by establishing and maintaining professional relationship with our customer base for achieving customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible.
  • Apply best practice leadership to achieve high motivation of each individual resulting in a high performing team.
  • Assure day-to-day management of the team to achieve high efficiency and efficacy of the organization.
  • Be part of the ACCS management team and closely cooperate with service organizations of other clusters and/or divisions to learn and share best practices.
  • Monitor Key Performance Indicators (KPIs) to measure performance and ensure compliance with customer service agreements.
  • Report to European/global service organization.

Minimum Qualifications:

  • Driving License
  • Min. Bachelor’s degree in sciences or equivalent
  • 5 years field service experience, plus 5 years management/supervisory/leadership experience
  • Willingness to travel for trainings or special assignments all over EMEA is required.
  • Excellent inter-personal, self-motivational and negotiating skills.
  • Experience in the Life Science industry and field services
  • Experience with equipment produced and sold by Thermo Scientific Specialty Diagnostics would be beneficial
  • Fluent in German and English both verbal and written is a prerequisition.

We offer:

  • Employment with an innovative, future-oriented organization.
  • Outstanding career and development prospects.
  • Company pension scheme.
  • Exciting company culture which stands for integrity, intensity, involvement and innovation.


At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission.

*IND-EMEA



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