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Job ID :
59782BR
Location :
US - Pennsylvania - Pittsburgh
:
Job Description
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

Essential Functions:
The IT Supervisor for Client Engineering is responsible for supervising the contingent staff on the Client Engineering team.
This individual is also responsible for monitoring Client Engineering ticket queues, and leading knowledge management within the team. This individual is the main point of contact for mobility related items within Client Engineering. This individual participates in technical research and support to enable continuing innovation within the infrastructure.
This individual is accountable for the following systems: Mobile Device Management Systems, Mac/JAMF Management System, and Enterprise Client Backups.
This individual will assist project teams with technical issues in the planning and support phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy, research & development within the project life-cycle, technical analysis and design, data analytics, and support of operations staff and end users, testing and rolling-out the solutions.

Roles and Responsibilities:
  • Supervising contingent staff on the Client Engineering Team.
  • Maintain the Mobile Device Management infrastructure.
  • Assist in Enterprise Client Backup management.
  • Contribute to and maintain system standards.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
  • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
  • Monitor and maintain the Client Engineering ticket queues.
  • Resolves user requests and issues in a timely manner. Communicating to the end user as work progresses and once the incident or request is resolved.
  • Generate and maintain operational, configuration, installation, or other procedures.
  • Evaluate and provide feedback on latest technology.
  • Lead technical meetings to keep IT staff across the company updated on Client Engineering items.
Knowledge/Skills:
  • Bachelor’s degree or equivalent in Information Systems, Computer Science or other technical field is required. 3 years of additional direct and applicable professional experience in the IT field may be considered as a substitute.
  • At least 1 year of team lead experience, or equivalent experience of managing or leading a team.
  • Systems Administration/System Engineer certifications are preferred.
Other Information:
  • Position deals with a variety of problems and sometime has to decide which answer is best. The question/issues are typically clear and requires determination of which answer (from a few choices) is the best.
  • Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
  • Provides occasional guidance, some of which is technical.
  • Responsibilities sometimes require working evenings and weekends, sometimes with little advanced notice.
  • Participates in the 24x7 on-call pager rotation, responding to alerts from our Global Command Center or Major Incident Managers for issues within their scope.
  • Some travel may be required.



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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