Careers at ThermoFisher Scientific


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Job ID :
Location :
India - Bangalore
Job Description

Position Summary:

The ServiceNow Administrator is a self-starter who troubleshoots and provides support all areas of the platform including: Incident, Change, Problem, Request, CMDB, Discovery, and Service Portal. The Administrator has strong soft skills and is able to provide technical assistance and troubleshoots as required with colleagues across the globe.

Key Responsibilities:

  • Design and implementation of Information Technology Service Management processes in ServiceNow, including but not limited to Incident Management, Problem Management, Request Management, Change Management, Configuration Management, Service Portal, and ITOM

  • Design, Development and Implementation of ServiceNow including, but not limited to: core setup, workflow administration, reporting, and data imports/exports

  • Performs basic configurations of Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, ACLs, Client Scripts, workflows, custom tables, reports, etc.

  • Reviews proposed designs with platform owner, architect, and development lead to ensure adherence to technical design guidelines

  • Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions

  • Stays current on ServiceNow products and applicable integrated technologies.

  • Works closely with ServiceNow functional team to ensure break fix solutions meet technical guidelines

  • Responsible for on-call application support

  • Contributes to application and platform upgrades

  • Loads, Modifies, and maintains data between ServiceNow and other platforms

  • Creates ServiceNow reports and dashboards

  • Accountable for incident and request SLAs for the ServiceNow Platform

  • Provides consultative troubleshooting leadership via phone, email, conferences with colleagues across the globe

  • Other duties as assigned

Minimum Requirements/Qualifications:

  • Bachelor’s Degree in Computer Science, Business Management, Project Management or Management Information Systems or equivalent work experience acceptable

  • ITIL Foundations V3 certification desired

  • ServiceNow Administrator Certification desired

  • Certified ServiceNow Implementation Specialist Certification desired

  • 2+ years working in ServiceNow Environment

  • Scripting (JavaScript, AngularJS, HTML, CSS, Jelly) and Rest API experience preferred

  • Experience with middleware and discovery technologies

  • Ability to translate details into specific tasks needed to accomplish a task or solve a problem

  • Ability to problem solve and work well in complex, ambiguous situations

  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

  • Proven ability to navigate the technology environment and work effectively with multiple groups

Non-Negotiable Hiring Criteria:

  • Strong attention to detail, organizational skills and time management skills

  • Outstanding verbal and written communication skills

  • 2+ years working in ServiceNow Environment

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