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Job ID :
60176BR
Location :
US - Connecticut - Remote / Field|US - Delaware - Remote / Field|US - Maryland - Remote / Field|US - Massachusetts - Remote / Field|US - New Jersey - Remote / Field|US - New York - Remote / Field|US - Rhode Island - Remote / Field
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Job Description

Position Summary: This position will serve to directly support the Unity Lab Services Implementation Team surrounding alignment and delivery of standard documentation to customers. During the implementation process, and included as a deliverable to the customer, specific documentation is required. This documentation includes standard operating procedures, work instructions, and training material. Within the role, the candidate will be responsible to gather required data from each site, organize the data, create documentation, review with the project stakeholders, and gain approval for the documentation within the required project deadlines. The candidate will work closely with the Implementation Project Manager, System Specialist, and other internal stakeholders to align and deliver the documentation.

Non-Negotiable Hiring Criteria: Ability to onboard quickly (preferably by early January 2018).

Key Responsibilities:

  • Generate standard operating procedures, work instructions, and training materials required to support project implementations
  • Implement improvements to existing documentation formats to deliver consistency to internal and external customers
  • Meet expectations surrounding customer implementation document deliverables in collaboration with Implementation Team
  • Maintains awareness of new and emerging technologies related to document management
  • Interacts with Thermo Fisher Scientific systems for document management, including Workfront (Project Management Software), SharePoint, Master Control, and other tools deemed appropriate or relevant
  • Work closely with external clients to solicit appropriate inputs to develop project documentation
  • Participates in field-based implementation activities as appropriate
  • Communicates and understands the processes of departments associated with the delivery of services within the Unity Lab Services suite of services
  • Develops client facing documentation using a variety of software programs (Excel, PowerPoint, Visio, MS Project, Word, Publisher, and Access)
  • Other miscellaneous duties as assigned

    Minimum Requirements/Qualifications:

  • Quickly able to assess and interpret information, document the required information, and recommend improvements as observed during the data collection process
  • Strong communication skills both oral and written
  • Experience in laboratory or clinical environments
  • Strong interpersonal skills including oral and written communication
  • Previous experience working with external customers
  • Strong collaborative track record, which includes working within a matrix environment along with the ability to find solutions to a common goal
  • Advanced PC skills, especially in Microsoft Office products
  • Reflector personality style – able to learn from mistakes and always wants to achieve best possible performance
  • Self-starter, motivated with a bias for action (a proven track record of actions and results that demonstrate initiative)
  • Experienced in managing stakeholders with different objectives to a common goal

    Non-Negotiable Hiring Criteria:

  • REQUIRED LEVEL OF EDUCATION: BS/BA Degree required
  • REQUIRED AREA OF EXPERIENCE:
    • Project Management
    • Technical Writing
    • Laboratory Product Supply Chain or Lab Operations experience preferred
  • WORKING CONDITIONS: Remote/Home office plus willing to travel as required up to 50%, based on project activities.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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