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Job Description
  • End to end ownership of the order fulfillment cycle for stock & DFS orders through multiple factories and destinations.
  • Single point of contact for the commercial teams, customers and the factories involved in the order execution.
  • Drive intensive backlog reviews tor faster revenue conversion in close coordination with the customer and other internal stake-holders.
  • Build a robust revenue forecasting mechanism and drive flawless execution to ensure a high level of forecast accuracy.
  • Own and deliver CAS (Customer allegiance scores) targets for the ME order fulfillment site through various customer experience improvement initiatives.
  • Engage in close communication for issue resolution with the factories, internal & external stake-holders and customers.
  • Ensure adherence to key regulatory & compliance requirements like revenue recognition, approval & escalation matrix, export license regulations & other local/global regulations.
  • Create and document standard operating procedures for key processes to ensure seamless execution and business continuity.
  • Coordinate with factories & order management hubs globally to expedite deliveries in line with the customer commitments & revenue forecasts.
  • Coordinate with all stake-holders including the forwarders, to ensure timely delivery to customers.
  • Closely work with the end customers to expedite LC and other financial arrangements where applicable.
  • Develop solution oriented approach towards recurring issues and establish sustainable solutions.
  • Establish and drive key performance metrics like Fill rates, OTIF (On Time in Full), LOTC (Lines on Time Complete) and DOS.
  • Establish KPI’s with the factories and drive improvement initiatives through monthly SIOP calls.
  • MIS preparation and Reporting.

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