EXPLORE

Careers at ThermoFisher Scientific

CareerOpportunities

What Story Will You Tell?
Apply Now >>    
Job ID :
59971BR
Location :
US - Arizona - Phoenix|US - Arizona - Remote / Field
:
Job Description
  • Perform on-site installation, repair, maintenance, and qualification of Microanalysis instrumentation (Noran System Seven, WDS, EDSD, XRF, etc) and/or Molecular Spectroscopy instrumentation (FTIR, Raman, UV-Vis, etc)
  • Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
  • Reviews reports and documentation from customers, and inspects malfunctioning product to determine nature and scope of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
  • Other duties may be assigned.

Support the Quality Management System by:

  • Development, maintenance and full adherence to departmental work instructions, standard operating procedures (SOP’s) in fulfillment of the requirements of our Quality Management System and the expectations of our interested parties (internal / external).
  • Identify and report quality or compliance concerns to management and the quality function and take immediate actions to remedy.
  • Complete all planned or unplanned quality & compliance training requirements within defined deadlines.



Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.

Join

SHARE