Careers at ThermoFisher Scientific

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Job ID :
Location :
US - Connecticut - Branford
Job Description

The Implementation Architect - External Systems is responsible for solution configuration against defined user requirements specifications, under the direction of a Business Analyst or Application Manager. The Implementation Architect - External Systems is a member of the Customer Success Department but operates cross-functionally with various departments in the organization.


Solution Implementation

  • Design, implement, test, and document data visualization and reporting workflows based on customer requirements in support of product sales demonstrations and customer implementation projects
  • Promote best practices for system integrations, including reporting strategies, to meet customer requirements
  • Responsible for generating and overseeing advanced reporting for customer implementations
  • Implement configurations on the Core Platform as defined in the URS or user stories
  • Perform unit and integration testing of implemented configurations
  • Resolve identified issues requiring changes to implemented configurations
  • Develop UAT scripts (test cases) for configurations implemented and execute internal UAT
  • Develop demo videos for configurations implemented
  • Participate in requirements gathering and solution review sessions with customers, track feedback, and assist in writing user requirement documents
  • Work closely with engineering resources to define requirements for product changes
  • Contribute to the development of and tracking against project plans around configuration progress, milestones and targeted go-live date
  • Identify risks to the customer achieving their stated business objectives and develop risk mitigation plans to manage the risk with Customer and Core Informatics team members.
  • Ensure all customer communication and documentation is recorded in appropriate repositories (JIRA, Confluence, Salesforce, etc.) to maintain product documentation.
  • Support platform validation by assisting internal and customer resources in defining scripts in line with the URS and UAT documents.
  • Additional responsibilities as deemed necessary by supervisor.



  • Bachelor’s degree in a scientific discipline (chemistry, biochemistry, or biology), Computer Science, or equivalent education and experience
  • Experience with SQL, preferably in Oracle
  • Highly organized, creative and motivated, energized working in entrepreneurial culture
  • A self-starter with excellent written communications and presentation skills.
  • Strong understanding of Information Technology and enterprise information management solutions.
  • Understanding of laboratory processes and methods.
  • Strong analytical and problem solving skills.
  • Ability to juggle multiple tasks, establish and manage competing priorities, work independently and be proactive and perform effectively under pressure.
  • Ability to anticipate issues, risk and work proactively to develop alternatives to ensure delivery.


  • Experience with interfacing with APIs
  • Experience with Javascript
  • Experience with reporting and data analysis languages, including R, Jasper Reports, Crystal Reports
  • Experience within the biotech or pharmaceutical industry.
  • Experience with LIMS.
  • Experience with SaaS and PaaS software delivery models.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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