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Job ID :
60329BR
Location :
China - Beijing
:
Job Description

Job description

This role is focused on driving excellence in customer applications & technical support for both products pre-sales/post-sales inquiries and training.

Main Responsibilities:

  • Respond to customers' inquiries regarding the proper use of general molecular biology, protein biology, cell biology, and cell analysis related products in the field or by phone/email.
  • Support Sales Representatives to do on-field support to provide technical and applications expertise in response to customers’ inquiries.
  • Provide post-sales products and applications training to customers in their laboratories or Thermofisher Scientific training centers.
  • Provides troubleshooting support to customers and resolves customers' complaints of a technical nature.
  • Prepare and present seminars to wide array of audiences including customers, potential customers, Sales Representatives and other employees as requested.
  • To identify customer opportunities, needs and requirements and communicate opportunities to sales force.
  • Application oriented business development;
  • Serve as a customer liaison and being responsible for promoting and maintaining positive customer relations.

Requirements:

  • PhD in research background includes Stem cell, Cancer research, neurobiology, cell therapy, immunology or similar field, post-dr. or oversea experiences are preferred;
  • General knowledge and hands-on experience of molecular biology, protein biology, cell biology, and cell analysis are preferred.
  • Laboratory management experience is a strong plus.
  • Proven ability to digest large amounts of new and complex technical information in a short time;
  • Experience in a customer-facing role and/or providing technical and scientific presentations to a variety of audiences is strongly
  • Good presentation, interpersonal and negotiation skills, excellent communication skill to deal with the scientific communication with customers
  • High energy, team player and the ability to work under pressure
  • Initiative, self-motivated, open-minded and detail-oriented
  • Fluent in both oral and written English.


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