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Job ID :
61130BR
Location :
US - Florida - Gainesville
:
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.


Responsibilities include:
  • Analyzes/maintains/reconciles various customer and Fisher reports to ensure customer and Fisher requirements are met.
    • Backorders
    • Claims and Deductions/RACD
    • EDIC
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.
  • Duties include working in Fisher systems to process orders, assisting end users by telephone and email and performing other necessary tasks the supervisor requests.
  • Perform order management services such as order entry and help with invoice requests
  • Create quotes for Sales team using Baltic or NC’s.

Minimum Requirements/Qualifications:
  • Must be able to read, write and speak English
· Displays a high level of confidentiality for both customer and Fisher
· Must maintain Thermo Fisher Scientifics’ Four-I Values
  • Must possess a High School Diploma
  • Experience in laboratory setting or services preferred; experience in GLP/GMP environment preferred
  • Must have three to five years of progressive relevant experience

Non-Negotiable Hiring Criteria:
· Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
· Must deliver excellent customer service to include maintaining a professional appearance at all times.
· Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
· Must possess the organizational skills to multi-task and meet deadlines as needed.
· Must be proficient with a computer and the Microsoft Office suite of software.

Working Conditions:
  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
· May be required to work independently at customer location.
· Extensive walking may be required.
· May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs.
· May be able to use material handling equipment such as push carts and pallet jacks.
· Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves.
· Must be able to work overtime as required.


The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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