Careers at ThermoFisher Scientific

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Job ID :
Location :
Italy - Milan|Italy - Monza
Job Description

Position Summary:

  • Complete responsibility for Molecular Food Safety in territory - in supporting adequate implementation of solution at customer site, (instruments, kits, consumables and services) as for the achievement of revenue plan
  • Responsible for providing, in a timely and professional manner, all technical activities to contribute to the success of the business working closely with the corresponding Key Account Manager
    • Responsible for performing Implementation programs to facilitate smooth use of the solution at maximum capacity at customer lab
    • ensure complete customer satisfaction by coordinating on-site technical support such as lab setup consultancy, training, troubleshoot, remote follow up
    • Contribute to presales activities by running the most fit to purpose demonstrations
    • Responsible for closing open customer complaint and Impact service by joint problem solving and technical coaching
  • Involvement in lead generation and expanding business with existing customers to support growth. Involvement in the sales process as well as dealing with commercial aspects of the business

Essential Functions:

  • Business Generation: Plays Major role by preparing & delivering /performing Technical Sales Tasks to support the strategic of presales operations (demonstrations, evaluation program, joint visits, seminars/lectures/workshops) of whole solution offer fitting to the customer / market needs
  • Business Contribution: Play Major Role in coordinating and driving to completion all Implementation Programs under his/her responsibility. By delivering all type of Post-Sales Support at customer site, Company Demo Lab or remotely for optimal consultancy service, testing and validation service, implementation and training, troubleshoot and follow up. Preparation & Delivery of Customer Trainings & User Meetings
  • Technical Expertise: Responsible for maintaining up to date technical expertise as develop a profound domain knowledge by establishing contacts to Guru's in the field, generate Customers Reference Sites, and become strong internal Voice of Customer. Provide feedback on technical problems and their respective solutions. Share expertise & knowledge amongst the FAS team
  • Customer Complaint Handling: Responsible for resolving customer complaint by liaising with the Food safety Molecular manager and coordinating with Sales, customer service and technical support

Minimum Requirements/Qualifications:

  • PhD or comparable education in appropriate science subject with relevant experience.
  • High degree of technical competence & confidence and ability to interface with the corresponding community of the markets to the highest level
  • Excellent communication & presentation skills
  • Willingness to travel (50 - 75 %)
  • Computer and internet knowledge
  • Good English language skills - oral and written

Key Competencies required for role

  • Customer focus
  • Team management
  • Technical learning
  • Planning
  • Presentation skills

Non negotiable hiring criteria

  • Full and current driving license
  • High degree of technical competence & confidence and ability to interface with the corresponding community of the markets to the highest level
  • Ability to present technical and training information to different audiences in easy to understand manner

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