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Job ID :
62131BR
Location :
Czech Republic - Brno
:
Job Description


When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary:

The IT Analyst will support local end-users and provide services to other locations within the region – remote and on-site. S/he will install, configure, administer and support local PC and Server hardware (incl. peripherals) and applications in a Windows and ESX environment. The personal will also provide consistent levels of service through SLAs and effective IT support for site business activities.

Key Responsibilities:

  • Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
  • Improve end-user experience
  • Protect data & system security and data privacy
  • Assist with IT projects and roll-outs
  • Work in global IT teams and on specific IT subject areas (regional EU, international)
  • Update IT management up to date on progress at supported site(s)
  • Provide agreed IT services for one or more site(s)
  • Monitor and track work orders for meeting SLA, due dates, and other priorities in order to meet customer needs
  • Participate in quality improvement tools to solve up common user requests / issues
  • Assist with any infrastructure changes to improve performance, cost, or functionality
  • Escalate problems as necessary
  • Participate in site compliance regarding IT directives, policies and initiatives
  • Assist the local business leaders with coordinating business and IT support activities
  • Keep track of IT inventory (Hardware, Software Licenses) and validation status
  • Maintain IT related documentation

Minimum Requirements/Qualifications: (Bullets)

  • BS in Computer Science, Engineering, or comparable
  • Good knowledge of Windows O/S and PC/Server hardware
  • Skills and experience with Microsoft Office 365 product family; ability to help showcase Office 365 features & capabilities
  • Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
  • Constant learning attitude to keep broad IT knowledge up to date
  • Customer focused attitude
  • Good written and verbal communications skills

Non-Negotiable Hiring Criteria: (Bullet 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.)

  • Experience in system integration or comparable (MCSE, MCITP, …)
  • Excellent local language and good English language skills (in speaking & writing)
  • 3 years experience preferably in mid to large sized companies
  • Driving License (class B)


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