Careers at ThermoFisher Scientific


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Job ID :
Location :
United Kingdom - Manchester
Job Description

Job Title: Field Service Engineer Material CharacterizationField Service Engineer
Reports To: European Service Manager Material CharacterizationField Service Engineer
Group/Division: MSD (Material and Structural Analysis Division)Field Service Engineer
Career Band: Band 5 Field Service Engineer
Location: North West England / Manchester area fits best reg. customer locationsField Service Engineer

Company Information Field Service Engineer
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

Position Summary:
Responsible to deliver all Service activities for our viscometer, rheometer and lab extruder (which might include: Installation including related customer introduction, Repairs, Maintenance/Calibration Services, Validation Services, Depot Repair, Hot Lines etc..) for achieving:
-Satisfied customer becoming loyal customers
-Highest first time fix rates / lowest mean time to repair
-Lowest repeated call rates

Contributes to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)

Key Responsibilities:

  • Performs all Service Activities in line with internal rules and customer regulations
  • Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using TMO instruments. Actively promote our contract products. (80%)
  • Always ensure highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance.
  • Is responsible to manage the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)
  • Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others). (5%)
  • Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.) (5%)
  • Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation) (5%)

Person Specification:
  • Professional background in Electronics/Electromechanical/Engineering or related subjects
  • Chemical background would be an advantage
  • Minimum 1-5 years’ experience servicing analytical equipment or equivalent applications specialist experience.
  • Strong problem solving skills
  • Good verbal and written communication skills, ability to work across all levels, functions and regions
  • Demonstrated organizational skills with the ability to handle multiple tasks with different priorities
  • Excellent inter-personal, self-motivational and negotiating skills
  • PC skills
  • Driving License
  • Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory (EMEA). For training or special calls, international traveling including all EMEA Territory is required. Occasional service related travel abroad maybe required.
  • Good English skills, both verbal and written

Non-Negotiable Hiring Criteria:
  • Driving License
  • Willingness to travel mainly within the appointed region but as well through EMEA Territory. For training or special calls, international traveling is occasional required.
  • Good English skills, both verbal and written

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Contact Elena Lambrianides directly if you have any questions- elena.lambrianides@thermofisher.com


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