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Job ID :
60922BR
Location :
South Korea - Seoul
:
Job Description
Territory Service Leader
Based in Seoul Korea

Key responsibilities
  • Strategic and Tactical leadership of the Service and Support teams within Korea to successfully managing the Service and Support revenue, profit and loss for the territory.
  • Responsible for the management, development and coordination of Field Service Engineers of GSD/CSD, LPD, LED across Korea.
  • Work in close support and coordination with inter-departmental requirements including sales, order fulfillment, customer service, planning, procurement and facilities to assist to achieving the business/commercial objectives.
  • Deliver market leading customer experience though the Service and Support team. Continually evolving the offering to be best in class within the Korean market to drive greater customer loyalty.
  • Continuously improve processes and procedures by applying Practical Process Improvement (PPI).
  • Manage all complaints/reporting and undertake necessary investigations and corrective actions
  • Measure, update, analyze and seek improvement in the daily operations through Daily Management Boards/Key Performance Indicators (KPI’s).
  • Develop and maintain KPI’s, and evaluate work standards and performance levels ensuring uniformity, effectiveness and appropriate resourcing levels
  • Participate / lead initiatives with other departments to achieve overall service and support goals and the goals of the other functions.
  • Lead, develop, motivate and retain personnel to optimize their contributions to the organization
  • Progressively build wider understanding of Thermo Fisher Scientific business and industry that could improve Customer Ownership Experience and the outcomes for Service and Support and Thermo Fisher Scientific.
Requirements
  • More than 15 years experience in service & support positions or in relevant roles
  • At least 5 to 7 years experience building/leading and managing teams within a multinational company.
  • Experience as a Service Engineer in the science industry would be favorable.
  • Management of and responsibility for the profit and Loss of a function or division of a company


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