Careers at ThermoFisher Scientific

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Job ID :
Location :
India - Bangalore
Job Description

Roles & Responsibilities
  • Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, Siebel and other applications used by the function
  • Engage in activities to ensure an enhanced customer experience
  • Ensure adherence to organizational procedures, policies, and systems.
  • Ensures that performance metrics / SLAs are met
  • Adhere to daily turnaround time for orders as per set TAT guidelines
  • Ensure adherence to all internal/external processes defined
  • Proactively escalates issues that can potentially hamper the business processes
  • Solves a range of straightforward problems and analyzes possible solutions using standard procedures
  • Contribute to team effort by accomplishing related results as needed

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
Other Requirements
  • Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
  • 2-3years’ Hands on experience on Order Management
  • Requires strong computer skills, including Microsoft office
  • Display excellent verbal and written communication and interpersonal skills.
  • Highly detail-oriented and organized with excellent analytic and problem-solving abilities
  • Able to multi-task, prioritize and manage time effectively
  • Ability to work under pressure
  • Customer orientated and ability to adapt/respond to different types of tasks
  • Flexible to work in Night Shift

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