To assist Project Manager to provide clients with the service within given timelines to meet the client requirements, whilst maintaining the projects.
Essential Duties and Responsibilities:
Assist Project Manager (PM) with day-to-day activities and communication support with customers as and when required Assist PM in Clients/Site Enquiry management – Receipt of study related calls – issues, log calls in Trackwise system follow escalation procedure as appropriate. Monitor call logging system to ensure call are closed out in a timely manner Participation in client meetings /bit support meetings/teleconferences, where appropriate Support to finance with monthly billing in the way of check and review of performed activities over the given month.
Use of Fisher IT systems and software to generate reports and analyze trends as instructed by the Project Manager. Support to the IT systems work group to assist with IT system maintenance. Answering of phones, sending of faxes or other digital media types of behalf of the Project Manager or Business Development Director.
Perform billing/invoicing activities for allocated projects