Careers at ThermoFisher Scientific

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Job ID :
Location :
India - Bangalore
Job Description

About Global Customer Care

At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers’ needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Global Customer Care organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions are essential to our success.

The Bangalore Global Customer Care capability is a well-established Team, which supports North America, EMEA, Australasia, Singapore, Korea and Taiwan Order Management and other critical back-office jobs with three shifts working over a 22 hour window/day, together processing over 35,000 orders each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world

Roles & Responsibilities
  • Perform high-end order processing tasks for assigned regions using Oracle JD Edwards, SAP, Siebel and other applications used by the function
  • Engage in activities to ensure an enhanced customer experience
  • Ensure adherence to organizational procedures, policies, and systems.
  • Ensures that performance metrics / SLAs are met
  • Adhere to daily turnaround time for orders as per set TAT guidelines
  • Ensure adherence to all internal/external processes defined
  • Proactively escalates issues that can potentially hamper the business processes
  • Solves a range of straightforward problems and analyzes possible solutions using standard procedures
  • Contribute to team effort by accomplishing related results as needed

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty

Other Requirements
  • Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
  • 2-3years’ Hands on experience in Order Management
  • Requires strong computer skills, including Microsoft office
  • Display excellent verbal and written communication and interpersonal skills.
  • Highly detail-oriented and organized with excellent analytic and problem-solving abilities
  • Able to multi-task, prioritize and manage time effectively
  • Ability to work under pressure
  • Customer orientated and ability to adapt/respond to different types of tasks
  • Flexible to work in Night Shift

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