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Job ID :
Location :
United Kingdom - Hemel Hempstead|United Kingdom - London|United Kingdom - Milton Keynes
Job Description
Job Title: Field Service Engineer
Group/Division: IDD
Job number: 63145BR
Location: Greater London, Milton Keynes, South East and Essex

Company Information
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

Position Summary
The Field Service Engineer is responsible for performing on-site installation, servicing and repair of Thermo Fisher IDD instruments in the UK. The role requires a detailed knowledge of IDD IVD instrumentation and software to enable troubleshooting and resolution. The Field Service Engineer will play a key role within our Technical Customer Support organisation by ensuring customer satisfaction with products and our service offering.
Key Responsibilities:
  • Plan and conduct installation of IDD instruments at customer sites throughout the UK ensuring site surveys are completed ahead of installation.
  • Perform scheduled preventative maintenance (PM) visits within the timeframes required by the Service Level Agreement and any managed service contracts.
  • Undertake troubleshooting, support and repair within the agreed timeframes and at all times ensuring that customers are kept up to date with the progress.
  • Complete service reports in CRM and ensure they are completed both fully and accurately and returned to the customer in a timely manner.
  • Provide technical support for customers and colleagues outside of the UK (as and when required) and with the approval of the department manager.
  • Maintain accurate records of spare parts, ensuring parts are used appropriately.
  • Support laboratory sales colleagues to develop business opportunities within their regions as-and-when required.
  • Update instruments placed at customer laboratories with software and middleware upgrades as required.
  • Provide feedback to global product teams on instrument reliability and quality.
  • At all times, ensure that quality and regulatory requirements and company policies are adhered to.
  • Participate in service and commercial meetings as and when required.
  • Input into the development of training material, support literature and technical guidance for external and internal customers. Maintain an awareness of both ISO9001 & ISO13485 and their role within the quality management system.
  • Maintain the required level of product knowledge on instruments and assays to enable our customers to be successful and share that expertise with internal and external customers.
  • Work diligently towards achieving goals and improving the CAS for the cluster.

Person Specification:
  • Background in electronics / biotechnology / medical devices / engineering or related fields.
  • Previous experience in servicing analytical equipment or equivalent applications specialist experience.
  • Customer-focused with strong communication skills and ability to build relationships with customers.
  • Strong technical aptitude and problem-solving skills.
  • Can-do attitude with the ability to handle multiple-tasks with competing priorities.
  • Attention to detail in all aspects of the role.
  • Valid Driving Licence
  • Willingness to travel 90% primarily within the UK but further afield as and when required for training or high priority visits.
  • Fluency in English – both written and verbal.

At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Contact Elena Lambrianides directly if you have any questions- elena.lambrianides@thermofisher.com


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