Careers at ThermoFisher Scientific

Apply Now >>    
Job ID :
Location :
Germany - Karlsruhe
Job Description

Job Description

Position Summary:
The Manager, IT EMEA Central Region Site Support will manage IT resources within a dedicated area of EMEA Central Region, coordinate IT staff activities, and develop IT staff coordinating with HR. The supervisor/manager will provide consistent levels of service through SLAs and effective IT support for site business activities.

Key Responsibilities:
· Provides IT Analyst resources within a dedicated area of EMEA Central Region.
· Updates IT management on progress across area/region.
· Works with Local Site Managers, IT Management and HR to manage area staff including Performance Management (PMD).
· Maintains and upholds Service Level Agreements for each site.
· Generates reports on a monthly basis to track work order request types, user training areas, staff work load, and other reports as requested.
· Monitors open work orders for meeting SLA, due dates, and other priorities for the goal of meeting customer needs.
· Uses quality improvement tools to work with support staff to solve common user requests/issues.
· Recommends any infrastructure changes to improve performance, cost, or functionality.
· Maintains and validates appropriate Compliance Documentation and Procedures, e.g. SOX, PCI, IT Directives & Policies, etc.
· Communicates corporate policy changes effectively with HR coordination.
· Escalates problems as necessary.
· Coordinates with Site Managers, IT Management and GIS for rollout and support of IT projects.
· Works with local business leaders for coordinating business IT support activities.

Minimum Requirements/Qualifications: (Bullets)
· Must be qualified to University degree level in a relevant subject or have an equivalent level of experience.
· Proven success in implementing IT initiatives.
· Significant experience providing IT infrastructure support.
· Strong communication and interpersonal skills.
· Knowledge of multiple infrastructure technologies, particularly technologies supporting end user computing.
· Infrastructure management and ITIL - best practices related to service management and operational excellence in on-going systems support and maintenance.
· Data Center management experience will be helpful
· Experience of staff development and leadership
· Strong attention to detail
· Experienced in application of technical knowledge
· Proactive in change management and people management
· Ability to manage remote teams
· Strong skills in the delivery and deployment of IT services to diverse and dispersed user groups located at multiple sites
· Knowledge of regulations, policies, service delivery models, and technical staff leadership techniques
· Ability to communicate and manage in a matrix organization with multiple business partners and IT colleagues frequently on a remote basis.

Non-Negotiable Hiring Criteria: (Bullet 3-5 key quantifiable skills or position requirements that the candidate must have to be considered for this position.)

· Strong verbal and written command of English is mandatory.
· Proven experience leading and managing a (technical) team.
· 5 years of experience preferably in mid to large sized companies
· Travel within the region and some other European travel is required; anticipated travel is 20%.
· Driving License (class B)

Apply Now >>    
Join our Talent Community

If you're ready to make a difference in the world, you can do it here.



5 Reasons to Work at Thermo Fisher Scientific
Search Jobs by Map