Location : Burlington, Ontario - frequent travels in Canada, US, Europe and Asia
It’s not easy being a global leader in a field that requires equal parts scientific understanding and technical know-how. But making a positive difference while doing it? That’s what makes it rewarding and worthwhile!
At Thermo Fisher Scientific, we know that making the world a better place starts with innovation: all our work is aimed at making laboratory work and research better than ever. With over 60,000 extraordinary minds on our global team, each one of us at Thermo Fisher has an important story to tell. Whether we’re helping clients to eradicate disease, making sure our air is clean, or solving scientific cold cases, our stories involve thousands of important projects that improve millions of lives.
But making great products is only the start of making a big difference: now we need someone who can help us support our customers by providing world class support and training for our products.
That’s where you come in
As our new Product Trainer, you’ll be taking on a dynamic role that will require flexibility, inventiveness, and first-class communication skills.
In general, you’ll be developing and delivering quality training to our customers – scientists, lab technicians and automation specialists from around the world. On any given day, that could include everything from delivering a classroom training, hosting a webinar, designing a new self-service training module, working with R&D to understand our products or managing the overall training schedule.
Because our products are fairly technical in nature, you’ll need to have a desire to get into the details and understand the products inside and out. Of course, that’s only half the story, turning this knowledge into training materials and communicating them to our diverse range of customers will be as important as your technical abilities.
We’re proud of the fact that our automation is used by scientists doing different types of research all over the world. This means it would be great if you’re familiar with scientific concepts and terminology. You won’t be expected to be an expert in the science our customers do, but it helps if you can understand what they’re trying to achieve with the automation.
Our global customer base also means travel will be a big part of this role. While we’re seeing a shift to training delivered remotely, you’ll be on the road (North America, Europe and Asia) up to 75% as part of this role. This is not for everyone and so you should view the requirement for travel as an opportunity, not a curse.
Working With Us
This will be a full-time, position, with hours from Monday to Friday, 9am to 5pm, plus regular travel of up to 75%. There is also the possibility to explore flexible working arrangements. You’ll make a great salary from the get go and Thermo Fisher provides an attractive benefits package.
We’re a small, close-knit group so you’ll be making a huge impact from the start. You’ll have overall responsibility for our training function. In terms of opportunities for growth, and latitude to approach and solve problems in your own way, it doesn’t get much better than this.
The best part of working with us is the culture. While Thermo Fisher has the structure, support, and market presence of a big corporation, we work hard to maintain the feel of a small company. This provides us freedom to operate in an agile and responsive manner and stay focused on doing the right thing for our customers and our business.
That small company feel extends to how we work together as well and includes company BBQs, stopping by at the ice cream truck we called up to visit, and going on the occasional trip to Canada’s Wonderland. Most important though, we think, is the enjoyment of working with an engaged group of people towards a shared set of goals.
In addition to a great attitude and a desire to take our training program to the next level, we’re looking for someone with the following qualifications:
• Three years experience in a training or advanced technical support role
• Diploma or Bachelor’s degree in training, communication, technology or related field
• Excellent written and verbal communication skills
• Ability to travel frequently (60 to 70%) in Canada, US, Europe and Asia
• Strong computer skills, including Microsoft Office suite of tools.
Possession of any of the following skills would be an additional advantage:
• Experience using (or providing training/support on) scientific or laboratory equipment
• Experience working in a technical or scientific setting
• Knowledge of training creation and delivery software tools.
• Any additional languages including Mandarin, French and German.
Finally, you’ll also demonstrate Thermo Fisher Scientific values – Integrity, Intensity, Innovation and Involvement.
We're keen to get the right candidate on-board and will be reviewing applications as they arrive, so if this role sounds appealing to you, apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an equal opportunity employer and is committed to the principle of diversity and is particularly interested in receiving applications from a broad spectrum of people. Accommodations for job applicants with disabilities are available upon request.