Careers at ThermoFisher Scientific

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US - North Carolina - Durham|US - North Carolina - Raleigh
Job Description
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Position Summary:
This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include: inventory management, order management, chemical management, glassware washing, material handling, and media preparation. This position will utilize the advanced functionality of systems and applications relevant to the job function, such as: RIMS, chemical management software, procurement applications, and the Microsoft Office suite of programs. Customer interface communication skills are required. It is also expected that this position will have an understanding of performance metrics, and the ability to capture necessary data pertaining to individuals or team activities. Data integrity and attention to detail are paramount.

Essential Functions:
  • Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
  • Independently makes decisions and utilizes available resources to meet customer requirements.
  • Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
  • Demonstrates proficiency at capturing, presenting and explaining job or site specific performance metrics.
  • Communicates with supervisor any customer issues or potential problems.
  • Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.
  • Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
  • Works effectively with a diverse cross-functional team.
  • Embraces Practical Process Improvement (PPI) methodologies
  • Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
  • Positively represent Thermo Fisher Scientific at all times throughout customer locations.
  • Performs other duties as assigned.

Job-Specific Duties may include:
  • Inventory Management:
    • Stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities.
    • Perform on-site program replenishments and disbursements.
    • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
    • Remove cardboard and trash as needed (detrashing).
    • Deliver direct shipment orders to end users.
  • Sourcing/Order Management:
    • Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders.
    • Facilitate vendor and customer interaction, problem resolution, executing 3rd party & agent buys.

Minimum Requirements/Qualifications:
  • Must possess a High School Diploma
  • Must be able to read, write and speak English
  • Displays a high level of confidentiality for both customer and Fisher
  • Must maintain Thermo Fisher Scientifics’ Four-I Values
  • Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
  • Must deliver excellent customer service to include maintaining a professional appearance at all times.
  • Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
  • Must possess the organizational skills to multi-task and meet deadlines as needed.
  • Must be proficient with a computer and the Microsoft Office suite of software.

Working Conditions:
  • Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
  • May be required to work independently at customer location.
  • Extensive walking is required.
  • May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).Must be able to lift, push and pull 30-40 pounds consistently; may be required to lift 50 lbs
  • May be able to use material handling equipment such as push carts and pallet jacks.
  • Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves.
  • Must be able to work overtime as required.
At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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