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Careers at ThermoFisher Scientific

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Job ID :
64410BR
Location :
Netherlands - Eindhoven
:
Job Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $22B and 65,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

Analytical Instruments Group - Materials & Structural Analysis Division

Our Thermo Scientific brand in the analytical instruments group offers customers in research, academic, industrial and applied markets a complete range of high-end analytical instruments as well as laboratory equipment, software and services. In the materials and structural analysis division we design, manu­facture, and support the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, FTIR, NIR, NMR UV/VIS and light microscopy with deep application knowledge in the materials science, life sci­ences, electronics, and natural resources markets. Our laboratory elemental analyzers use x-ray fluoresce (XRD), x-ray diffraction (XRD), and arc spark optical emission (EOS) techniques for precise analysis of bulk materials in the metals, cement, minerals and petrochemicals industries. Our material characterization instruments include rheometers and extruders that measure viscosity, elasticity, process ability and temperature related material changes of various materials. We also provide a range of elemental analysis instruments used in product development. Our worldwide team of 4,600 employees is dedicated to customers’ pursuit accelerating innovation and driving productivity.

We design and manufacture our high end Transmission Electron Microscopes(TEM) in Eindhoven.

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Mission
The Global Technical Support Engineer TEM is member of the GTS team group in Eindhoven. This group is responsible for worldwide 3rd line support, installation management and product and process improvements of TEM products. The issues encountered at 3rd line support also form the basis for service documentation improvements and service requirements for new products.

The Global Technical Support Engineer is mainly responsible for providing technical support in order to enable quick and proper solutions to problems in the field. In order to successfully do so, the Engineer Global Technical Support will have to develop close relations with colleagues from Customer Service, Corporate Technology, Engineering, New Product Introduction, Manufacturing, Product Management and Application. He/she can work independently under stress-situations (time-pressure, expectations), understands the importance of customer satisfaction, and succeeds through dedication, enthusiasm, technical capabilities and enabling a network of expert people within Thermo Fisher Scientific.

The Position
Specific deliverables associated with this opportunity include:
  • Provide worldwide 3rd line technical support up to system level of TEM products. This means phone and email support as well as traveling to customer sites and repair down tools that are under escalation. This also includes training the onsite engineers while doing repairs.
  • Monitor and track the progress of agreed schedules and action items. Provide feedback to product quality teams based on Pareto analyses and make proposals for improvement projects
  • Participates in improvement projects for products and processes
  • Develop close relation with Engineering, Manufacturing, Corporate Technology, New Product Introduction, Product Management and Application to properly address specific needs to get a problem solved.
Position Requirements
The successful candidate will possess the following combination of education and experience:
  • Bachelor or University degree in technical direction, or a combination of education and experience that demonstrates the required skills.
  • Highly hands on technical problem solving.
  • Experience in high-tech industry environment in service, development or manufacturing
  • Experience with project management
  • Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer steppers, Medical Equipment (e.g. MRI-scan) or any other tech skills that show the right expertise
  • Experience with demanding customers and understanding of the importance of customer relations and intimacy.
  • Self-starter who is also highly productive when not supervised.
  • Traveling (25% - 30% of working time)
  • Fluent in English (verbal and in writing); other language skills are an asset.
  • Good skills in communicating, persuading, inspiring, developing and motivating are required in order to interact with other people.
Competencies
  • Customer Focus, Relationship building.
  • Systematic Problem solving, getting results
  • Planning / Prioritizing & Goal setting
  • Influence & Persuasion and Decisiveness
  • Tolerance of Ambiguity
  • Flexibility


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