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Job ID :
65103BR
Location :
Canada - Toronto
:
Job Description

Summary:

Handles the communication, delivery schedules and shipments of customers’ orders. Manages customer order activities, coordinates order logistics through the plant and schedules customer order releases and shipments.

Essential Functions: `

  • Monitors client orders from receipt through to shipment and invoicing;
  • Follows up with internal teams to ensure performance to On Time Delivery (OTD).
  • Acts as key contact for client at the site.
  • Participates in site operational meetings and client weekly discussions.
  • Facilitates customer order revisions and cancellations.
  • Coordinates customer order releases and shipments from the plant.
  • Mitigates any outstanding issues affecting production or release of product with client.
  • Monitors and reports weekly and monthly OTD performance and client metrics.
  • Maintains Enterprise Resource Planning (ERP) system with client relevant information.
  • Coordinates extra sampling/ shipping requests.
  • Follows up on import/export permits for outgoing shipments.
  • Receives Firm Purchase Orders (POs) from customers, in accordance to Sales and Operation plan, confirms completeness and communicates confirmation information to client.
  • Other duties as assigned

Qualifications:

  • College/Technical School diploma in Supply Chain, Business or related field
  • B.Sc in Supply Chain or related field (an asset)
  • Minimum 2 years’ experience in Customer Service preferably in a pharmaceutical or manufacturing environment.
  • Demand Planning or Supply Planning experience (an asset)
  • Strong client service orientation, and business perspective skills.
  • Excellent interpersonal and communication skills (both written and oral).
  • Excellent Microsoft skills (Work, Excel, PowerPoint).
  • Ability to create metrics for Key Performance Indicator (KPI) reporting.
  • Effective negotiations skills.
  • Ability to balance and manage changing priorities.
  • Works autonomously under general direction to meet project and team objectives.
  • Knowledge of SAP (an asset).
  • Familiarity with Good Manufacturing Practices and Standard Operating Procedures (as asset)
  • Project Management Experience (an asset)



Thermo Fisher Scientific  is an equal opportunity employer and is committed to the principle of diversity and is particularly interested in receiving applications from a broad spectrum of people. Accommodations for job applicants with disabilities are available upon request.

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