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Job ID :
64987BR
Location :
US - North Carolina - Durham|US - North Carolina - Raleigh
:
Job Description

Essential Duties and Responsibilities:

  • Perform on-site installation, repair, maintenance, qualification, and validation of UPLC/HPLC systems.
  • Analyze complex business problems to be solved with automated systems.
  • Provide technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
  • Configure system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
  • May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
  • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks
  • Reviews performance reports and documentation from customers and other field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem.
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
  • Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems.
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
  • Other duties may be assigned.

Education and/or Experience requirements:

  • Bachelor’s Degree in Chemistry, Life Sciences or related field preferred
  • 3 years hands-on experience as a Field Service Engineer is preferred, particularly working with Liquid Chromatography.
  • Effective communication skills and establishing good customer rapport are essential
  • Ability to prioritize service requests and produce clear and concise documentation
  • Must be available to travel overnight up to 50% within the territory or other areas as required

Location: The territory primarily covers North Carolina. Overnight travel is required. The positions is ideally based in RTP, NC area.

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Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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