Careers at ThermoFisher Scientific

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Job ID :
Location :
India - Noida
Job Description
  • Lead and Manage regional team of service persons to generate service revenue and achieve CAS targets.
  • Track and Monitor Service Revenue and CAS targets.
  • Drive Disciplines related to Call Logging, Site service Scheduling, Complaint Resolution, Analysis, Audits, Reports, PPI Modules etc.
  • Communicate with Factories for Technical Issues and other matters.
  • Provide Technical Support to Engineers and Customers as per the requirement.
  • Develop technical expertise on products so as to carry out Inspection of all operating parts of analyzers to ensure proper operation within expected tolerances and fine-tune and troubleshoot equipment for proper operation as required.
    Interact with manager during field service and update daily status. Co-ordinate with team members & Service Coordinator weekly to update both technical & commercial issues of Customer. Provide firm
  • Schedule of visits for site as assigned or as per Customer WOs
  • Monitor and Track various contracts and related revenues under execution.
  • Identify and create opportunities for finalizing service contracts and sale of spare parts.
  • Maintain, manage and update databases & online portal regularly
  • Clearly and professionally interact with customer, regarding status of visit schedule/ Parts information/ commercial updates on a routine basis
  • Able to determine tools and equipment required to perform scope of job

  • Perform routine maintenance on equipment, and assist in establishing preventative maintenance schedules with customer. Prepare and provide documentation as per audit requirements.

  • Assemble, align, and install equipment as necessary and keep a track of warranty services etc

  • Travel, approximately 80-85% of the time

Qualification (mention the qualification which are both mandatory and good to have too. Include any certifications / publications that may be considered)

- Bachelor Degree in Engineering or Technology in Electronics/Instrumentation/Electrical

Skills, Knowledge and Experience (to specify nature and extent of experience needed, skills that the candidate should have acquired and/ or knowledge of specific techniques / technologies / processes / subject. The skills could also include competency traits / behaviors needed)

  • Minimum of 12+ years of directly related experience. Has experience on Environment Monitoring and Process Monitoring products like Ambient Air Quality Monitoring Systems, Stack Emission Monitoring Systems, SOLAII, Mass spectrophotometer products etc.
  • - Good analytical & Technical knowledge in required field
  • - Good Communication & presentation Skill
  • - Good People management skills for Managing customers & junior technicians.
  • - Seriousness & positive attitude to job with proper conduct.
  • - Willing to Relocate and flexible for extensive touring as per site requirement.

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