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Job ID :
65504BR
Location :
South Korea - Seoul
:
Job Description
Technical Application Specialist - Microbiology Division
Based in Seoul, Korea

Responsibilities
  • Performs product demonstrations at customer or company sites for Microbiology instruments (identification and screening instruments)
  • Prepares and presents seminars to wide array of audiences
  • Helps support technical training for Sales Representatives as appropriate.
  • Collaborates with Sales Representatives to develop technical selling strategies.
  • Participates in the field test site determination process.
  • Accompanies Sales Representatives on sales calls in customers' laboratories to provide technical and applications assistance in response to customer inquiries.
  • Supports conditional sales placements in the field through on-site visits and telephone communication.
  • Generate and record opportunities related to the Thermo Fisher Scientific workflow including Service contracts.
  • Provides troubleshooting support to customers in the field or by phone/email. Resolves and/or escalates customer issues & complaints.
  • Provides start-up applications training to customers in their laboratories or as an instructor at Thermo Fisher Scientific training centers.
  • Demonstrates basic operating and troubleshooting procedures for Thermo Fisher Scientific‘s (instruments) workflow.
  • Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members.
  • Plans and delivers user meetings in house or in the field.
  • Provides and continuously update customer contact relevant information. Track, record and document relevant information from all technical enquires from customers.
  • Perform on-site maintenance, troubleshooting, and repair of microbiology instrument etc.
  • Must be client-focused, working in conjunction with Sales
  • Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem
  • Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  • Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Analyze reports of technical problems to recommend modifications to eliminate future problems


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