Careers at ThermoFisher Scientific

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Job ID :
Location :
China - Mainland China - Shanghai
Job Description

The Position

The Field Service Manager works closely with the marketing and the sales and service management team to ensure that the following key objectives are achieved:

  • Strategies for effective global support are developed, agreed and executed
  • Customer satisfaction is maintained at high levels when compared competitively
  • Global resourcing levels are understood and achieved
  • Appropriate service account management (site management) capabilities are established at each key site, together with required technical skills
  • Key reporting and metrics are set up and maintained for each key site and product
  • Through the Technical Support group, push for product quality and reliability improvements as indicated by data derived from site activity
  • Represent FEI company and service as a manager when dealing with customers
  • Ability to manage staff, assign specific duties, and create a constructive and cooperative working relationship.

The Requirements

The successful candidate will possess the following combination of education and experience:

  • Typically requires a University degree in a related field
  • Typically requires 10+ years of relevant professional experience within a related industry; for managers typically requires 5 years in a management role.
  • Experience leading service organizations within a medium to large scale company, providing support to equipment customers
  • Exceptional verbal and written communication skills
  • Experience with international customers essential
  • Superior influencing and leadership skills
  • Demonstrated ability to drive change within organizations
  • Business management skills\\
  • Ability to travel internationally and obtain a valid passport

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