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Spain - Madrid
Job Description

Job Description

Job Title: Field Applications Specialist

Group/Division: Specialty Diagnostics group/Clinical Diagnostics Division

Location: Spain

Position Summary:

The Field Applications Specialist (FAS) will ensure optimal utilisation of appropriate technologies, products and services giving support and advice to the customers and final users, the FAS position will also give support and training to the Commercial Sales Team.

The FAS position will provide in-depth scientific and technical support in relation to the solutions, analyzers and reagents supplied, ensuring our customers’ needs are met and matched to our capabilities.

Minimum requirements/Qualifications:

Science degree or B/Tec in science subject or related field

Experience of working within Bio-Technical / Life Sciences / Pharmaceutical/ Biological, Medicine, Chemical and/or bio-pharmaceutical industries

Relevant laboratory experience

Proficient with Microsoft Word, Excel and PowerPoint

Positive attitude, with good communication skills, and ability to work in a team

Strong customer service focus

Fluent English (written & spoken) and ideally other European Languages

Excellent computer skills including experience of Microsoft Office (Excel, PowerPoint, & Project)

Key Responsibilities:

  • Provide technical and service support for instrumentation and reagents
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports
  • Application and field support (Troubleshooting, installing application, perform product validation, solving customer problems, follow up on customer needs/problems)
  • Carry out customer visits to resolve product and technical issues
  • Leading technical product specification & application discussions with clients & prospective prospects
  • Providing effective training activities & workshops on applications and instrumentation
  • Supporting Commercial Sales activities in product troubleshooting & complaint handling / investigation activities including the provision of necessary data and feedback to Sales Support,
  • Leading on all aspects of qualification/validation studies & programs initiated with the clients in collaboration with internal functional groups, as may be applicable
  • Willingness to travel up to 60% of time


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