Careers at ThermoFisher Scientific

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Job ID :
Location :
Italy - Milan
Job Description

Customer Service

  • Process telephone/fax/written orders within the divisions guidelines, relay price and availability of products to customers where necessary
  • Deal with new account set up and changes and load yearly pricing agreements as well as quotes within the divisions guidelines
  • Answer office telephone calls regarding orders, price inquiries, complaints, etc. and deal with incoming e-mails of the generic e-mail address
  • Liaise between the customer and warehouse/planning regarding delivery of back-ordered products
  • Deal with customer complaints on consumables orders.
  • Monitor and provide feedback on quality issues of products, shipping, etc with the objective of retaining customers and reviewing customer satisfaction. Where necessary, arranges product returns and/or credits within the divisions guidelines
  • Carry out daily checks on the status of orders or related tasks
  • Refer or escalate unresolved queries to the appropriate department for further action
  • Assist Marketing activities according to internal policy

Your Skills:

  • Commercial Education or similar education
  • Fluent in Italian and good English language skills
  • Experience with SAP
  • Experience in a customer contact/ order administrator role
  • Must possess excellent administration, organizational aptitude and the ability to plan and time manage various tasks
  • Must be able to work effectively both on an individual level and within a team environment
  • Competent Microsoft Office user
  • High level of accuracy and pro-activity is essential


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