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Job ID :
66113BR
Location :
South Korea - Seoul
:
Job Description
Field Service Engineer – Global Services, Korea
Based in Seoul, Korea

Position Objective:
  • To provide excellent customer satisfaction through technical service, installation, operator training and repair of Thermo Fisher Scientific LSG instruments.
  • Enhance Thermo Fisher Scientific LSG Service business and reputation by becoming the customer’s trusted advisor on Thermo Fisher Scientific LSG instruments and service products.
Essential Functions:
  • Provide onsite scheduled preventative maintenance and repairs of Thermo Fisher Scientific LSG in Korea.
  • Undertake product installation and operator training onsite in Seoul and other areas in Korea.
  • Provide training and technical advice on instrument use, both in person and by telephone.
  • Proactively resolve difficult repairs by using Thermo Fisher Scientific LSG Service Escalation process and liaising with APJ Service Specialists.
  • Proactively manage personal stock of spare parts and completes paperwork in a timely manner.
  • Provide an important link between customers and Thermo Fisher Scientific LSG Sales and Marketing teams.
  • Discuss Thermo Fisher Scientific LSG Service Products with customers, and provide leads to Korea Service Sales Rep as they arise.
  • Any other duties as may be reasonably required from time to time by senior management.
Education/Experience Requirements:
  • Bachelor Degree in Electronic Engineering, Biomedical Engineering or similar.
  • Minimum 3 years experience as a Field Service Engineer.
  • Intermediate level written and spoken English language ability.
Required Competencies:
Connect with the Customer:
  • Is customer-centric
  • Anticipates needs and problems while creating solutions
  • Demonstrates a sense of urgency, contagious optimism and a “can do” attitude
Find a Better Way:
  • Is curious, inquisitive, innovative, never satisfied with the status quo
  • Greets challenge and change as opportunity
  • Has courage and confidence to take risks and learn from mistakes
Win Together:
  • Is authentic, transparent and leads by example, holding self and others accountable
  • Inspires, motivates and collaborates with others
  • Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues
  • Embraces and leverages diversity of culture and thought
Working Conditions:
  • Mostly works in the customer’s laboratory, though space for admin tasks in the Seoul office is provided.
  • Majority of work is conducted in the Seoul and other areas in Korea.



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