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Job ID :
Location :
South Korea - Seoul
Job Description
Technical Applications Specialist
Based in Seoul, Korea

Position Summary:
The Technical Applications Scientist is responsible for providing mainly office based the post-sales technical support to customers and internal staff. This position is primarily focused on supporting Invitrogen & Thermo Fisher Scientific consumable products for cellular biology, molecular biology, synthethic biology, protein biology.

Key Responsibilities:
  • Provide technical support for Invitrogen, Thermo Fisher Scientific product lines and services by answering customer technical inquiries received via telephone, email or web chat.
  • Support the Thermo Fisher Scientific business by partnering with the commercial team to drive customer success and business growth.
  • Assist the sales team and the channel sales team by providing technical support.
  • Accurately record pertinent information from customer contacts in Customer Relationship Management system.
  • Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
  • Present technical updates to colleagues and contribute to department meetings.
  • Present technical and product information at trade shows
  • Participate in additional special team or individual projects.
  • May be required to perform other related duties as required.
  • May be required to travel to customer or company sites, locally, interstate and occasionally overseas.
Additional Responsibilities:
  • Create and deliver compliant communication and documentation procedures associated with regulated products as required by Korean regulatory authorities, for example the Live and Modified Organism requirements.
Minimum Requirements/Qualifications:
Experience and Education
  • Have a Master’s degree in molecular biology or similar field.
  • 3+ years of laboratory and company experience in molecular biology techniques required.
  • Experience in a broad range of genetic analysis techniques including nucleic acid purification, gene expression profiling, cDNA synthesis, protein preparation, immunoblotting, cell culture, cell imaging, etc.
Essential Skills
  • Experience in interacting with Regulatory Organizations and in supplying compliant documentaion, conducting audits, maintianing records and monitoring changes in legislative cahnges.
  • Meticulous attention to detail
  • Excellent problem-solving abilities
  • Ability to effectively communicate, both orally and in writing, to customers and colleagues
  • Ability to plan, execute and analyse complex project data
  • Ability to quickly learn large amounts of new, complex technical information
  • Ability to manage multiple priorities and work to deadlines
  • Have a positive attitude
Desirable Skills
  • Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc) desirable.
  • Experience in a customer service role
  • Bioinformatics or IT related skills

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