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Job ID :
66297BR
Location :
China - Mainland China - Shanghai
:
Job Description

Objective:

To provide quality technical support to ensure that customers receive accurate advice on product use, guidance on product selection, and resolution of technical complaints.

Responsibilities:

  • To provide accurate technical advice on customer’s usage, production selections and troubleshooting case, provide quick and professional resolution on technical complaints case.
  • Serve as a customer liaison and being responsible for promoting and maintaining positive relationship with the customer.
  • Respond to customers' inquiries regarding of custom DNA oligo synthesis service and custom Sanger’s sequencing service mainly over phone or in written manners.
  • Resolve customers' complaints in a technical nature.
  • Resolve industry customers' applications /complaints by customer visit/seminar/hand-on experiments etc.

Qualifications:

  • Ph.D of Biology, majored in molecular biology are preferred;
  • Good knowledge and hands-on experience of qPCR,STR are preferred;
  • Experience of custom DNA oligo synthesis service and custom sequencing service are preferred.
  • Proven ability to digest large amounts of new and complex technical information in a short time;
  • Good command of communication and presentation skills;
  • Hands-on experience of NGS, EMSA, FISH would be plus.
  • High energy, team player and the ability to work under pressure.
  • Willing to accept the travel frequency of up to 20-30%.
  • Initiative, self-motivated, open-minded and detail-oriented
  • Fluent in written English.


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