Careers at ThermoFisher Scientific

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US - Massachusetts - Chelmsford
Job Description

Title: International Customer Service Representative

Location: Chelmsford MA

Position Summary:

Customer Service Representative providing sales support and assistance to Thermo Scientifics international distribution network and International Sales Regional Manager for Water Analysis Instruments.

Key Duties and Responsibilities:

  • Reviews and processes customer's orders in a courteous, efficient, accurate and timely manner.
  • Resolves order issues with the customer regarding pricing, availability, terms and delivery etc.
  • Answer and respond to all customer, channel partner and Regional Manager’s inquiries
  • Interact with Operations, Engineering and Freight Forwarders to ensure timely shipment of product
  • Manage shipping consolidations schedule to conform to customer requirements
  • Prepares appropriate order processing documentation including SLI, commercial invoice, AES, Hazmat paperwork
  • Interface with Export Coordinator for shipments of licensed products
  • Assure compliance of US Export Regulations by following written procedures
  • Provide return authorization
  • Process credits as needed and assist in accounting issues
  • Maintain customer master file data
  • Achieve fundamental knowledge of all product lines and operational processes
  • Strong ability to work as a team and collaborate with colleagues and share workload as needed to provide quality customer support amongst the international and domestic customer service team

Qualifications (Education, Experience and Competencies):

  • Multi-lingual preferred
  • Prior experience with SAP or other ERP systems
  • Associates Degree from accredited higher learning institution preferred
  • 4+ years working in an international sales or service support role
  • Excellent written and oral communication skills
  • Prior experience working with freight forwarders
  • Experience with AES and HazMat certification strongly preferred.
  • Knowledge of banking (Drafts and Letters of Credits) a plus
  • Proficient with the Microsoft Office suite of product
  • Detail-oriented

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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