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Job ID :
52353BR
Location :
China - Shanghai
:
Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world.

Key Duties and Responsibilities:
  • Lead CS team to drive customer satisfaction and linearize Order-to-cash flow to support Sales revenue and booking target fulfillment;
  • Keep driving process quality control, further more to Identify process optimization opportunity by integration, realize team resource synergy and working with cross function improvement;
  • Manage internal and external customer voice and expectations through issue resolution and build systematic practices with cross functions
  • Be responsible for project management and contract execution for all aspects relevant to both external (customer expectations, deliverables, T&Cs, etc.) and internal (business objectives, reporting and forecasting)
  • Supervise and enhance team member performance and deliveries.
Minimum Qualifications:
  • Bachelor degree above, 10 years working experience in Customer Service or Commercial Operations, and 5 years in a leading role.
  • Knowledge of global trade in Quote-to-Cash coverage and LC UCP600, strong operational background will be an advantage.
  • SCM, logistics or trading related experience may also be considered in scope
  • Experience in ERP(SAP, Oracle) is a MUST; Strong ownership and self-motivated, can work stably under pressure.
  • Outstanding persuasive communication and influencing ability to achieve successful outcomes; Demonstrate a passion for delivering Service Excellence and drives this through in all coaching and performance conversations; Good command of English& mandarin
  • Supervise and enhance team member performance and deliveries.

At Thermo Fisher Scientific, each one of our 56,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com



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