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Job ID :
53440BR
:
Job Description

Roles and Responsibilities:

  • Daily triaging of tickets coming through Service Now application for HCM, LMS and ATS systems
  • Troubleshoot issues with HR business processes, data validation, and integrations.
  • Resolve tickets according to priority and before pre-determined Service Level Agreement.
  • Develop understanding of HR functions of personnel administration, organization management, compensation management, and interfaces (inbound/ outbound)
  • Provide feedback to support team on new issues and process improvement
  • Contribute to HR support team knowledge base
  • Support mass upload and working with business team members to execute those loads.
  • Support and configure HR systems to meet the business requirements
  • Develop test procedures, test scenarios, and test cases; execute test scripts; and document and communicate the results
  • Interact and communicate with business partners to ensure the successful delivery and implementation of solution and modifications into production
  • Assess impact of change requests and provide work estimates

To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:

  • Bachelor’s degree in computer science or related field, or equivalent experience required
  • Excellent analytical skills, problem solving abilities, and the ability to quickly learn new areas
  • Communicate clearly and concisely, both orally and in writing. Able to communicate ideas in both technical and user-friendly language

  • Strong data analysis skills required. Hands on experience with managing data using Excel; data analysis, standardization, clean up, consolidation and audit.
  • IT experience in support of human resource processes such as employee data management, organizational structure management and compensation would be an advantage
  • Knowledge of systems development cycles and methodologies
  • Knowledge of HCM system integration points with payroll, benefits, ATS and other third party applications
  • Team-oriented individual who demonstrates initiative and leadership skills; able to work independently
  • Dedication to meeting the expectations and requirements of internal and external customers
  • Highly self-motivated and directed. Ability to multi task
  • Logical and efficient; keen attention to detail; high energy/sense of urgency
  • Ability to conduct research into systems issues and products as required
  • Knowledge of Workday’s HCM application and its modules is preferred, but candidates with equivalent HCM system knowledge and experience will be considered


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