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Job ID :
53056BR
Location :
Germany - Remote / Field|Netherlands - Remote / Field|United Kingdom - Remote / Field
:
Job Description

Job ID: 53056BR
Location: Remote - Netherlands, United Kingdom, Germany

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science. Our mission is to enable our customers to make the world healthier, cleaner and safer. With revenues of $18 billion, we have 55,000 employees and serve customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, universities, research institutions and government agencies, as well as in environmental and process control industries. We create value for our key stakeholders through three premier brands, Thermo Scientific, Fisher Scientific and Unity Lab Services, which offer a unique combination of innovative technologies, convenient purchasing options and a single solution for laboratory operations management. Our products and services help our customers solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Visit
www.thermofisher.com.

Position Summary: The Environmental & Process Monitoring (EPM) EMEA Field Service Manager is responsible for driving the growth of our Field Service function, as well as leading a team of Field Service Engineers across multiple industry segments and territories within the EMEA region. The EPM business in EMEA is entering an exciting period of growth, and the Field Service Manager will play a lead role in developing, implementing and maintaining a world class service strategy and organization, while building the field service business into a profitable, revenue-generating segment of the business.

Key Responsibilities:

  • Establishes and implements short- and long-term plans to grow the field service business in the areas of service contracts, training and T&M.
  • Establish operational and service products that are consistent with the overall EPM service growth strategy.
  • Drives successful implementation and maintenance of a 24x7 emergency services model.
  • Drives positive relationship with Sales counterparts to deliver an exceptional level of customer satisfaction and service growth.
  • Collaborate with Service Product Line Manager to formulate value-added field service offerings to help drive bookings and revenue growth for service.
  • Visit existing and prospective customers and with Field Service and Sales personnel to drive continuous improvements and create new growth opportunities.
  • Provides overall leadership and management responsibility for the EMEA Field Service organization, consisting of field service staff located remotely across the EMEA region.
  • Plan and maintain department standard work and budget.
  • Continually staffs and provides training and development for each Field Service Engineer on his/her team to ensure high quality personnel are maintained within the organization.
  • Serves as the primary liaison to Engineering and Product Management on product serviceability issues and recommendations related to field activity.
  • Ensures that field service best practices are leveraged throughout the organization.

Minimum Requirements/Qualifications:
  • Strong commercial acumen with proven success in driving growth in a technical market
  • Bachelor degree (preferred) in business, a physical science, engineering or related discipline or equivalent experience in engineered products, including instrumentation or process equipment.
  • Experience in managing a remote team.
  • Strong leadership and decision making skills.
  • Strong inter-personal, self-motivational, and negotiation skills.
  • Ability and willingness to travel across EMEA (30%-40%)
  • Ability to work under tough environmental conditions alongside Field Service Engineers (high stack climbs, cold weather, medium to heavy lifting).
  • Excellent customer communication skills, working across all levels, functions and regions.
  • Negotiation and project management skills preferred

Interested?
We are looking forward to receive your application. Please refer to the above Job ID and include your salary expectations as well as your period of notice.
*IND-EMEA
*LI-KPI



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