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Job ID :
54642BR
Location :
Netherlands - Eindhoven
:
Job Description
The Position

As the world leader in serving science, we empower our people to advance innovative technologies, develop meaningful solutions, and build rewarding careers. With revenues of $20 billion and the largest investment in R&D in the industry, we give our 65,000 extraordinary minds the resources and opportunities to make significant contributions to the world.
Thermo Fisher Scientific’s increasing commercial success, the need for more dedicated application knowledge and quicker technological developments allow Thermo Fisher Scientific to hire an Applications Specialist DualBeam, with strong emphasis on customer training.
The Applications Specialist in the Small DualBeam applications team is responsible for providing technical expertise in support of Thermo Fisher Scientific’s European sales efforts.

Responsibilities

· Supporting and training customers after the sale and installation of the microscope. Customer training is primarily scheduled on-site on the customer's instrument, but the candidate will support in-house training in NanoPort Eindhoven as well.
· Authoring and maintaining supporting training material.
· Cultivating positive customer relationships and acting as a high level customer interface for specific instrument/applications issues, explaining complex technology details, and giving in depth technical presentations.
· Providing continuous feedback to the product groups on system performance, features, and potential problems.
· Acting as a primary communication conduit to the factory by reporting engineering and production issues from the customer to Thermo Fisher Scientific.
· Troubleshooting and reporting software and hardware issues and escalate as necessary.
· Providing feedback to engineering on system performance, features and problems.
· Providing technical support to SSD, R&D, Manufacturing, Customer Service and other departments as required.
  • As the candidate skills evolve, the candidate may participate in product demonstrations, development of new techniques and applications, support to Thermo Fisher Scientific marketing, and assisting with technical and applications expertise in all phases of the sales cycle.
Required Qualifications
  • Typically requires a University degree in Materials Science, Chemistry and or Physics; an advanced degree is preferred.
  • 3 or more years of experience in a relevant position within a research/commercial environment that involved hands-on experience utilizing DualBeam technology is critical. Knowledge and recent hands-on experience with DualBeam is required.
  • Excellent, enthusiastic, clear communication skills, both written and verbal, with a diverse audience are essential to the success of this position.
  • Excellent customer interfacing skills a must.
  • Proven ability to interact with cross - functional and cross - cultural teams.
  • Frequent traveling (up to 50%) and ability to travel both domestically and internationally, possession of a valid passport.

Preferred Qualifications

· In-depth knowledge of Electron and Ion Optics, TEM Lamella Preparation, Analytical Techniques (EDS&EBSD), 3D Applications.
· Fluency in German would be highly beneficial.
· Experience with Thermo Fisher Scientific SEM/DualBeam/TEM Systems.
· Proven track record for training on complex scientific equipment.

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