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Job ID :
55062BR
Location :
Costa Rica - Lagunilla
:
Job Description

Key Responsibilities:

  • Supervise daily operations for collections and ensure all procedures are being followed.
  • Evaluate and approve billing adjustments, special applications and write offs, and provide guidance in this area.
  • Review and assist with reconciliations of customer accounts.
  • Analyze collection reports and assist with collection matters and dispute resolution.
  • Research and address complex customer issues and ensure issues are resolved fully and in a timely manner.
  • Assist management with analyzing accounts receivable reports.
  • Determine appropriate staffing needs and assist with hiring to these needs.
  • Perform other duties as assigned.
  • Completion of problem solving and root cause analysis for past due balances

Minimum Requirements/Qualifications:

  • Bachelor’s Degree required, preferably in Accounting or Business. If degree is not in Accounting or Business, equivalent accounting experience required.
  • 4+ years' experience as lead & development teams
  • Proficient in Microsoft Office with strong Excel skills.
  • SAP Collection System experience is requires
  • Strong oral and written communication skills with attention to detail

Skills and Abilities

  • Ability to prioritize while paying great attention to detail
  • Ability to work independently or in a team environment
  • Strong interpersonal and leadership skills
  • Critical thinking, analytical and negotiating skills
  • Ability to multi-task and respond to change in a fast paced environment
  • Strong organizational, problem-solving, and analytical skills.
  • Must possess the ability to deal tactfully with customers
  • Experience coaching and guiding teams.

Non-Negotiable Hiring Criteria:

  • Excel experience
  • Computer System knowledge


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