Focus full time on supporting the local Service Business to maximize Sales of Service Products through all Sales Channels for India and Distributor Countries supported from India. Responsible to support timely renewal of existing contracts and conversion of warranties. Actively calling customers for lead creation and qualification. Supporting Regional Service Mangers with contract administration and marketing collateral support.
To work closely with the RM, service coordinator and other channels like sales and marketing
Responsible for initiate the renewal process of Service Contracts in time
Responsible for warranty conversion (Service contract after expiry of warranty) in time
Support internal Sales channels with timely price information, quotations and supporting marketing collateral
Follow up with customer on qualification orders and service enquiries.
Administers the Service Contract business through renewals quotation (90 days before expiry), contract document preparation, contract implementation
Ensure contracts are invoiced timely and follow up unpaid invoices
Ensure Contract Customer Data in SAP and other references or systems is always up to date and accurate
Maintain Contract Forecasting file on a daily base and provide summary upon request
Run monthly renewal lists and distribute to RM’s to ensure renewal and conversion process is started timely
Thermo Fisher Scientific is an Equal Employment Opportunity and Affirmative Action Employer
Knowledge and Skills required for the role:
SAP, MS Excel, Good communication skills, Good negotiation skills.
Bachelors / Masters degree in any field with 2-3 years experience in a service environment.
Strong customer orientation with well developed interpersonal and communication skills.
Methodical and orderly and ability to prioritize and move through multiple tasks.
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