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Job ID :
54634BR
Location :
US - California - Sunnyvale
:
Job Description


When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

The CCS business unit manufactures and supplies chromatography consumables. These products are sold to a worldwide market made up predominantly of pharmaceutical companies, universities, hospitals, government institutions and a wide range of industrial companies in varying fields of activities.

The Company’s growth relies upon maintaining a high level of scientific credibility. Full applications and technical support play an important role in terms of determining customer perception and capability of the product range. Strong applications collateral that presents Thermo Fisher Scientific products and services as a full solution to their scientific problem is a key route to differentiating our products in the marketplace.

Strong technical support is a key differentiator for our products and services in the marketplace. In this role, you will be responsible for developing and delivering applications and technical support services by providing technical information regarding the application of the LC, Bio LC, GC, Sample Handling and Sample Preparation products. The full range of products needs to be supported in a professional manner.

As well as providing support of existing products, the person in this role will maintain a good degree of flexibility and may manage other tasks like new product development support.


Key Duties and Responsibilities:
Customer support

  • Demonstrate a strong customer focus in all our activities
  • Work with key customers on collaborative projects either in-house or at the customer’s location
Business Unit (BU) support
  • Support the business unit, product managers, operations team, commercial team, dealer network and end users in a specific focus area (either LC, Bio LC, GC, SP or SH)
Marketing support
  • Deliver BU approved quality applications or other technical data as required in support of our Business Unit’s goal tree objectives in a timely manner that highlight ThermoFisher Scientific’s value offering within a specific focus area (either LC, GC, SP or SH)
  • Develop and maintain a range of business unit marketing communications/Marcom approved collateral that demonstrates the ease of use of products, or promotes the products with an emphasis on providing a total solution for the customer
  • Generate and present BU approved training seminars to the commercial team, dealer network and end users, promoting the scientific capabilities of the Company and its products
  • Write, prepare and present Marcom approved scientific posters and presentations at exhibitions and symposia in order to raise the profile of the Company and its’ products
  • With the TSS Manager, carry out technical reviews of the applications team output (application notes, technical notes, presentations, posters etc)
R&D support
  • Produce support material as required for new product introductions according to the planned timelines and quality criteria
HSE/IP
  • Comply with responsibilities outlined in the H&S policy
  • Maintain detailed records of all work carried out in lab books (and all other relevant formats eg. Electronic files) which are maintained as the Company’s intellectual property
Leadership
  • Behave as a role model leader in the department, exhibiting the core 4I values
  • Work effectively with members of other departments on multi-functional projects
  • Utilize the PPI (practical performance improvement) management process to continuously improve the performance of the business
  • As a senior member of the department to support and mentor other department members, ensuring that the staff meet their delivery/quality deadlines
  • Support lab activities as a specialist in a key area (SP, LC, GC, SH)
  • Work with stakeholders on collaborative projects to determine prioritization of work within area of expertise
General
  • Communicate relevant observations on data produced
  • Calibrate, test and verify the ability of equipment to satisfactorily perform its designated function
  • Carry out any other duties as reasonably requested by the line manager

Minimum Requirements/Qualifications:
  • Bachelor’s Degree in Chemistry or degree in related discipline or equivalent,
  • Relevant experience within a chromatography environment (preferably in a relevant focus industry).
  • A strong working understanding of the theory and practical application of sample preparation, HPLC, LC-MS or GC/GC-MS and associated techniques is also required.
  • The role also requires a small amount of travel (<10%) to support the business.

Non-Negotiable Hiring Criteria:
  • The ability to work on own initiative and to meet deadlines and targets
  • Good communication skills, both written and oral
  • A good level of interpersonal, motivational and organizational skills
  • A good knowledge of Health & Safety regulations and COSHH requirements
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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