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Job ID :
57195BR
Location :
US - Kansas - Lenexa
:
Job Description

Job Title: Customer Service Representative I
Requisition ID: 57195BR

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Responsibilities:

  • Perform all of the essential functions of the Order Entry Representative.
  • Enter orders as they are received via fax, email and/or phone as assigned by management; perform quality verification of customer shipping information, order details, and pricing.
  • Update customer information (e.g. address, billing information, etc.) and submit the information to the Data Maintenance group.
  • Reallocate products to ship from other warehouses as necessary.
  • Update customers with product availability information.
  • Respond to customer inquiries in a professional manner; provide information within the area of assignment in an efficient and timely manner.
  • Document customer complaints in the ERP system in a timely manner to ensure customer satisfaction and problem resolution of service/product.
  • Provide internal customer support for Remel field sales personnel.
  • Utilize different resources as needed in Thermo Fisher Scientific’s intranet.
  • Perform other duties as assigned.
  • Report any actual or potential safety hazards to the Supervisor, Human Resources, Safety Specialist or Senior Management.

Minimum Qualifications:
  • Possess high school diploma or GED.
  • Possess good communication, writing, and problem-solving skills.
  • Possess basic knowledge in math and ability to read.
  • At least one year inbound call center / customer service experience.
  • Must have previous experience with Word, Outlook and Excel.


At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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