• To provide accurate technical advice on customer’s usage, production selections and troubleshooting case, provide quick and professional resolution on technical complaints case.
•Serve as a customer liaison and being responsible for promoting and maintaining positive relationship with the customer.
•Respond to customers' inquiries regarding of custom DNA oligo synthesis service and custom Sanger’s sequencing service mainly over phone or in written manners.
•Resolve customers' complaints in a technical nature.
•Resolve industry customers' applications /complaints by customer visit/seminar/hand-on experiments etc.
- Master or Ph.D of Biology, majored in molecular biology are preferred;
- Good knowledge and hands-on experience of qPCR,STR are preferred;
- Experience of custom DNA oligo synthesis service and custom sequencing service are preferred.
- Proven ability to digest large amounts of new and complex technical information in a short time;
- Good command of communication and presentation skills;
- Hands-on experience of NGS, EMSA, FISH would be plus.
- High energy, team player and the ability to work under pressure.
- Willing to accept the travel frequency of up to 20-30%.
- Initiative, self-motivated, open-minded and detail-oriented
- Fluent in written English.
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