Perform day to day order processing and adhere to process SLA (Service Level Agreement) in terms of productivity, quality and TAT Productivity: Achieving the target within specified time limits as set by supervisor. Quality: Achieving the accuracy level as per the set SLA guidelines. TAT: Adhering to daily turnaround time for orders as per set TAT guidelines.
2. Adhere to process related training manuals.
3. Provide inputs to the supervisor on any variations/discrepancies in the existing process training manual.
4. Update individual production, Query logs and any other process related logs.
5. Communicate with Client using verbal and/or written mode.
6. Ensure all Mandatory trainings are completed within the specified time.
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