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Job ID :
57469BR
Location :
India - New Delhi
:
Job Description

Key Responsibilities:

  • Develop service function as a stable platform for ensuring sustainable growth of Business.
  • Working with the Field team and ensure all instruments are up & running and deliver quick Response time for all breakdown issues.
  • Be responsible for ensuring timely conduct of PM, Installations, Trainings, Software upgradation, etc.
  • Drive Service revenue - timely renewal of service contract and warranty expiries.
  • Deliver on CAS - working with field service teams and customers for timely closure of calls and reduce down time.
  • Work closely with supply chain teams to improve planning and spare parts availability in India, reduce the down time
  • Managing Service Channel Partners for Technical training, Factory escalations and managing parts inventory
  • Conduct regular reviews with direct team and channel partner service teams to assess the quality of service rendered and review FS metrics of RT/DT/DTR
  • Drive continuous Training for team members and process improvement through PPI.

Minimum Requirements/Qualifications:

  • Preferably an Electronics /Instrumentation Engineering Graduate/ Post Graduate with a minimum of 10 years industry experience
  • Experience of managing a team of Field Service Engineers
  • Must possess good technical, analytical and problem solving skills.
  • Effective interpersonal, oral and written communication skills
  • Drive “Customer Delight” with a focus on “Customer Centricity”
  • Ability to work with various individuals within various BU and divisions.
  • Should be a team player.
  • Thorough knowledge of the industry and must also have knowledge of service support optimization.



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