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Job ID :
Location :
United Kingdom - Glasgow|United Kingdom - Paisley
Job Description
Service Operations Representative
12 Month Fixed Term Contract
Inchinnan, Paisley


  • Acts as contact point for customers/partners and ensures timely resolution and satisfactory outcome for customer complaints.
  • As required, ensures accurate and timely delivery of parts/tools, maintains partner SLs and processes return parts for FSEs/partners, monitors and provides feedback on quality issues.
  • Supports FSEs/partners with parts returns. As required, co-ordinates AB partner training by collecting training requests, maintaining FSE training records and certification, providing/organising invitation letters etc.
  • Ensures collation of information and accurate, timely response to Public and Private Tender invitations. Co-ordinates with internal departments (Service & Support) to provide relevant information and input.
  • Reviews Tender applications and assessment of customers' contact terms and conditions.
  • Follow up of all quotations by phone calls to verify that the quote serves the customers needs and to sell the advantage of having a service contract.
  • Work with Accounts Payable to insure that AB partner invoices are paid in a timely manner.
  • Ensures data integrity in SAP.
  • Responsible for processing contracts from the quotation to the invoice, either providing the necessary information or by executing the required tasks in SAP in a timely manner, within the company rules and guidelines.
  • Executes promotional activities where defined.
  • Responsible for booking contract orders in SAP and releasing invoices in a timely manner as directed by management in order to help manage order and revenue stream.
  • Participates in Service up selling programmes, provides mktg
  • Works together with Regional Managers and Team Leaders to get complex queries solved.
  • Collects information relevant for an accurate forecast. Supports Service Manager/TL/FSE with general Admin tasks to 'Remove Admin from the Field' as directed.
  • As necessary, works with Finance to process 3rd party repair invoices from representatives and carries out other designated tasks in support of the business.

Qualifications/Experience required

  • Good Knowledge of SAP.
  • Good English language (any other language is an advantage).
  • Understanding of a service business and customer needs.
  • Computer literate - 'Microsoft Office' - Word/Excel/PowerPoint.
  • Must possess excellent administration skills, organisational aptitude and the ability to plan and time manage various tasks.
  • Ability to work in remote team or with a remote manager, is essential.
  • Experience in a customer contact/order administration role, preferably in a fast changing sales environment. In addition, must be able to work as part of a Team.

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