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Job ID :
57623BR
Location :
US - Pennsylvania - Pittsburgh
:
Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

The Sr. Business Analyst position will be a member of the Customer Channels Group (CCG) IT Global Platforms team, supporting our global Customer Service initiatives. In accordance with the company’s strategic objectives this role will lead and participate collaboratively with business partners and IT project delivery functions in the definition and design of optimized business processes enabled through the incorporation of CRM technology solutions.

This is a great opportunity to leverage strong business acumen in order to develop and maintain credibility and effective working relationships with both business and IT teams in a way that demonstrates an understanding of business opportunities, IT strategies, issues, and priorities. Additionally a key focus for this role is to maintain awareness of technology trends across industries in specific functional disciplines and leverage this knowledge to identify innovative solution alternatives.

Key Responsibilities:

  • Elicit requirements through brainstorming sessions, interviewing business partners, observing business partners in their day to day role, and requirements gathering sessions
  • Guide business users to evaluate their processes in a detailed manner to capture all aspects affected by the project
  • Partnering with IT delivery functions throughout the project delivery lifecycle to ensure all project goals and objectives are met, gathering, driving and documenting stakeholder requirements and product vision through the planning, analysis, development and testing phases
  • Translating stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow/process diagrams
  • Analyzing business processes and systems, identifying inefficiencies and/or required functional enhancements, and documenting business processes and procedures
  • Translating business needs into clear requirements that will enable the design of flexible solutions to enable business strategies and align with IT architecture direction
  • Providing deep functional expertise of system capabilities
  • Articulating functionality of systems to business and IT teams at various levels
  • Providing inputs to testing plans for product and user acceptance test phases and create test scenarios for both phases
  • Facilitate user acceptance testing
  • Responsible for user stories and/or use cases
  • Works closely, and foster good working relationships with the business
  • For smaller projects working closely with IT delivery teams to lead the execution of IT projects
  • Define Stakeholder roles, responsibilities, develop and manage the project plan, issues and risks and assume authority over the requirements of the project
  • Coordinate and schedule critical meetings for project execution with business owners and IT stakeholders.


Minimum Requirements/Qualifications:
  • Bachelor’s Degree in Computer Science or related field and 8+ years of experience in IT solution delivery team or equivalent combination of education and experience
  • Experience working with Portfolio Managers, Commercial Operations and Technology Delivery teams
  • Familiarity with leading vendors supporting various information technology initiatives and/or experience implementing Customer Service solutions
  • Experience developing business process models, data mapping and analysis, workflow diagrams
  • Broad technical aptitude and knowledge specifically in CRM/Telephony technologies
  • Experience with Verint, Genesys, Salesforce.com and Avaya are a plus
  • Good project management and delivery skills
  • Excellent communicator and structured thinker

Non-Negotiable Hiring Criteria:
  • 8+ years of experience in IT solution delivery team and a Bachelor’s Degree in Computer Science or related field or equivalent combination of experience and education
  • Experience working with Portfolio Managers, Commercial Operations and Technology Delivery teams
  • Familiarity with leading vendors supporting Call Center initiatives
  • Broad technical aptitude
  • Good project management and delivery skills
  • Excellent communicator and structured thinker


At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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