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Job ID :
58002BR
Location :
US - Pennsylvania - Allentown
:
Job Description

When you’re part of the team at Thermo Fisher, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Fisher Clinical Services, part of Thermo Fisher Scientific, is a leading provider of global clinical supply chain. With unwavering commitment to service, science and process engineering, Fisher Clinical Services is powered by people with an exceptional commitment to quality, deeply instilled ethics of personal responsibility and unrivaled expertise. We are exclusively focused on serving the packaging and distribution requirements of clinical trials across the world. Whether planning, packaging, labeling, storing, or distributing the important supplies needed to perform clinical research, for more than 27 years Fisher Clinical Services has been committed to delivering the highest possible value while ensuring adherence to the highest level of quality, performance, reliability and sustainability standards. http://www.fisherclinicalservices.com/

Responsibilities:

  • Applies Good Manufacturing Principles in all areas of responsibility
  • Demonstrates and promotes the company vision
  • Conducts all activities in a safe and efficient manner
  • Other duties may be assigned to meet business needs
  • Develops goals and objectives for direct reporting staff and provides coaching and mentoring leading to successful results
  • Responsible for communicating goals and objectives as well as performance indicators through consistent, one on one communication and performance reviews
  • Evaluates customer clinical research distribution specifications at a developmental level in order to guide and mentor project management team
  • Shares critical performance information to other first line managers to ensure overall success of Fisher Clinical Services
  • Works with peers within other departments to improve services in terms of delivery and quality
  • Initiates the involvement of the appropriate departments and maintains continuous communication with those departments for internal process improvements as well as for specific projects
  • Will be required to take responsibility for high profile, complex, global projects and customers
  • Is responsible for hosting customer visits, conference calls, and meetings in line with new and existing business and/or Master Services Agreements
  • Reviews and finalizes project quotations and organizes complete sample packets for customers when required
  • Responsible for monitoring work activities of project teams to ensure all parties are providing superior customer service and are operating within Fisher SOP’s and cGMP’s
  • Assists project teams in critical decision making, communicating scheduling and resource needs and overall customer correspondence
  • Assists in performing investigations and resolves conflict both internally and externally
  • Ensures accurate, final billing information is consistently provided to the Accounting department by project teams and that all Accounting regulations are adhered to by direct reports
  • Responsible for developing and tracking departmental metrics leading to process improvement
  • Responsible for organizing or providing training to the Client Services Department on all internal systems, clinical supplies development and Standard Operating Procedures
  • Responsible for the development and mentoring of Sr. Project Managers, Team Leaders, Project Managers and Project Support Associates
Minimum Qualifications:
  • Requires 5 years of management experience
  • Bachelor’s degree (B.A./B.S./B.F.A.) from a four year college or university
  • To perform this job successfully the individual must be experienced with procedures within a pharmaceutical environment
  • Individuals that hold this position must have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • In addition, the ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
  • Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions
  • Must possess the ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Preferred Qualifications:
  • PPI Team Leader or Process Manager Certification or a Six Sigma black or green belt.

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $20 billion and approximately 65,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Bio systems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services. Apply today at http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.




Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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