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Job Description

Job Title: Reporting Analyst
Job Location: Bangalore, India

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team, and help us make significant contributions to the world. Visit us at http://jobs.thermofisher.com
Position Summary:
The ServiceNow Reporting & Dashboard Developer works with Process Owners and subject matter experts to gather requirements and create reports. The developer will work to provide the business intelligence process owners and key platform stakeholders need to track progress against goals, process improvements, and operational key performance indicators.
Key Responsibilities:

  • Design, develop, and implement reporting solutions on the ServiceNow or Microsoft PowerBI platforms to support business needs
  • Work collaboratively with ITSM process owners and business management to deliver dashboards and reporting solutions that increase transparency and drive improvement on key platform and process objectives.
  • Provide end user support for PowerBI and ServiceNow reporting including investigation and resolution of issues regarding data integrity, tool functionality, and performance
  • Work effectively with the ServiceNow development team and ITSM process owners to develop reports and dashboards to support projects,
  • Collaborate in all phases of the SLDC process including requirements gathering, design, implementation, testing, and change management.
  • Reviews proposed reporting and dashboard designs with platform owner, architect, and development lead to ensure adherence to technical design guidelines and platform strategy
  • Attends daily scrum calls and provides updates, escalates road-blocks and issues, and asks questions
  • Stays current on ServiceNow products and applicable integrated reporting technologies such as Microsoft PowerBI
  • Loads, Modifies, and maintains data between ServiceNow and other platforms
  • Other duties as assigned

Minimum Requirements/Qualifications:
  • Bachelor’s Degree in Computer Science, Business Management, Project Management or Management Information Systems or equivalent work experience acceptable
  • 2+ years ServiceNow experience
  • 1+ year of Microsoft PowerBI reporting experience desired
  • 2+ years of reporting analysis and design in an enterprise reporting platform (Microsoft Power BI, Tableau, OBIEE, Crystal Reports, SAP Business Objects, etc)
  • Strong SQL skills with complex data architectures preferred
  • Ability to translate details into specific tasks needed to accomplish a task or solve a problem
  • Ability to problem solve and work well in complex, ambiguous situations
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
  • Proven ability to navigate the technology environment and work effectively with multiple groups
Non-Negotiable Hiring Criteria:
  • Strong attention to detail, organizational skills and time management skills
  • Outstanding verbal and written communication skills
  • 2+ years of reporting analysis and design in an enterprise reporting platform (Microsoft Power BI, Tableau, OBIEE, Crystal Reports, SAP Business Objects, etc)
  • 2+ years ServiceNow experience

At Thermo Fisher Scientific, each one of our 50,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Apply today http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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