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Job ID :
Location :
Australia - Scoresby
Job Description

An exciting opportunity has arisen within our internal sales team which supports customers through the placement, monitoring of orders and post-order management.

You will be responsible for pricing, availability, completing quotations, managing leads, supporting the external sales team and outbound calling to close orders for the Industrial Process product portfolio.

Key Responsibilities:

  • Timely and effective handling of customer enquiries and orders - providing pricing and availability of goods, technical information, delivery of ETA information, and preparing quotations.
  • Process information, mail, fax, e-mail orders and hard copy quotes/documentation where required to enable goods to travel in and out of the country.
  • Analyze and resolve customer concerns using established procedures.
  • Change order information in the system based on customer’s request.
  • Investigates overdue and damaged shipments or shortages in shipments already received.
  • Utilize supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer order requirements.
  • Assist customers with buying decisions: researches product, cross-reference, pricing & availability.
  • Suggest alternative products and promotional programs.
  • Attends product/vendor/systems meetings to stay up to date on new product lines and current systems.
  • Exceed customer service levels expectations (External and Internal), working to agreed deadlines and a focus to finding a solution.
  • Sell to existing customers and potential customers via incoming calls, as well as structured outgoing calls.
  • Work with all sales and service personnel to convert enquiries into orders.

Minimum Requirements/Qualifications:
  • Tertiary qualifications in Science, Engineering or a related discipline.
  • Preferably previous experience in a sales support role
  • Proven experience in sales and account management.
  • Some customer service experience in a technical or export sales environment.
  • Excellent product and process knowledge for a specific market.
  • High energy, enthusiasm and positive attitude.

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